We make every effort to ensure that our products are in perfect condition before being shipped to our customers.
In case you receive a defective / wrong product, we will be responsible in issuing a change of the item. Please contact our customer service team if there is a problem or failure in your article before sending the product back so we can inform you how to return the item.
Please note that we do not refund money once the wig is personalized or customized.
Personalized wigs take 10-14 working days to create and up to 3 weeks in busy period. The custom wigs will take 8-9 weeks to create.
Please follow our measuring guides to ensure you choose the right size for your wig.
Refunds shall be made only after the product has been inspired and confirmed that the article has not been altered or used.
In case the returned article has been modified by color or trimmed, Josliwigs will not be liable for any damage caused to the product and if we receive a modified product from you, we will return the product back to you.
You must comply with the following conditions if there is a defect with your product by contacting our customer service teams firstname.lastname@example.org within 7 days of receiving the product.
The wig must be in its original condition, neither washed nor cut or altered of any kind. We won't accept any wig with the lace cut if it hasn't been cut by us. A detailed photograph or video showing that the product is in its original condition will be required before it is allowed to be returned.
All refunds will be made with the same form of payment used for the purchase of the products. Please Leave 7 days after we have received the returned items to refund it on your payment method.
It is essential that we receive all details of the refund previously to process your application as soon as possible. Once we have received all of this information to our customer support we will proceed to send a replacement or refund within 10 working days (only applies to non-personalized wigs and custom wigs) please be sure to indicate in your email the option you prefer.
Returns that does not comply with our policy will not be accepted and will be returned back to the customer.